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Appropriate Software Services



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We provide both professional and software application services.

Professional Services

We offer four professional services.

Analysis SLA  

You may expect:
  • To agree block(s) of time within which process analysis work will be performed as a service.
  • To negotiate an appropriate fee rate and terms of payment for the service.
  • To pay for the agreed time at the agreed rate within the agreed terms.
  • To cooperate in the development of a scope of the work document and a requirements specification document.
  • To receive the scope of the work and the scope of the system.

Business Analysis and Improvement

Deliverables: Scope of the Work, Scope of the System

Business analysis connects with working processes and helps any subsequent developments to be directed towards the greatest benefit.

Descriptions of the events to which useful work responds and the outcomes that are desired of the work are recorded. Consideration is then given to how each working response is made, and whether any improvements are desired. Descriptions of the resulting responses (business use cases) are included in the Scope of the Work deliverable.

Consideration is then given to the level of service needed to support each working response. Measurable acceptance criteria (requirements) for supportive software services are established. Descriptions of the interactions (product use cases) and the acceptance criteria are included in the Scope of the System deliverable.

Development SLA  

You may expect:
  • To agree block(s) of time within which software development work will be performed as a service.
  • To negotiate an appropriate fee rate and terms of payment for the service.
  • To pay for the agreed time at the agreed rate within the agreed terms.
  • To cooperate in the development and acceptance testing of the working software.
  • To receive working supportive software under an open-source license.

Software Development

Deliverables: Working Software, Documentation

We offer an excellent agile software development capability, generating reliable supports for working processes.

Following the agile approach, we offer variable-scope software development contracts. We address a prioritized backlog of stories, and work for agreed durations on top-priority concerns.

We release new working software for acceptance testing early and often, and work for as long as necessary to obtain adequate support.

We generally work in multiple-iterations of 2-4 weeks. Clients have commented that our estimates for proposed changes are remarkably accurate.

We normally produce software with very low error rates. Clients have commented that our software is remarkably reliable.

We usually license as free and open source software to protect users.

SOM SLA  

You may expect:
  • To agree block(s) of time within which service orientation work will be performed as a service.
  • To negotiate an appropriate fee rate and terms of payment for the service.
  • To pay for the agreed time at the agreed rate within the agreed terms.
  • To cooperate in developing service level agreements, using hosted software services, or running the service desk.
  • To receive suitable service level agreements, hosted software services, or service desk management.

Service Orientation

Deliverables: Service Level Agreement, Software Service, Service Desk

Firstly, we offer a simple service level management service for creating and maintaining service level agreements. Service level management is a way of managing (and satisfying) changable expectations for a software service.

A service level agreement is simply the collection of expected attributes of the service. A service level agreement comprises quality of service criteria with specifications of service functionality. Service level agreements aren't legal contracts, but may form part of contractual agreements.

Service level agreements can be determined either by service users, or by service suppliers, or within partnerships of users and suppliers such as software clubs.

Secondly, we offer a reliable software execution management service for providing software application services. Software execution management aims is to satisfy the service level agreement that applies to a service.

We can provide software application services as simply structured and cost-effective service plans to be accessed remotely over the internet. We can also assist with local application service provision, where the software is deployed on a local area network and accessed as part of an intranet.

Thirdly, we offer an approachable service desk management service. A service desk ensures the service is clearly defined and aligned with business needs and provides a single point of contact for customers.

A service desk can receive calls from customers and user-facing help desks, and calls on service level management and software execution management to resolve raised issues.

Club SLA  

You may expect:
  • To agree block(s) of time within which club hosting work will be performed as a service.
  • To negotiate an appropriate fee rate and terms of payment for the service.
  • To pay for the agreed time at the agreed rate within the agreed terms.
  • To cooperate in the development and operation of the club.
  • To grow a software club of active sharers.

Club Hosting

Deliverables: Membership Process, Service Level Agreement

We offer a special service for hosting software clubs.

We can advise on researching and qualifying a proposal for a new club, on developing an operational cycle for the club, on initiating and expanding the membership of the club, on identifying and communicating common proposals of the membership, and on coordinating member resources to address their common concerns.

We can also initiate and run a software club on behalf of an existing network or association.

One way a software club can sustain the generation of common proposals is by establishing and continuously refining common service level agreements and enhancing common services that support the shifting concerns of its members.

When combined with our analysis, development and application services, clubs hide the full complexity of the process development cycle from service users - presenting continuously improving services capable of responding effectively to feedback.